FAQ

Yes. Japan Importer specialises in authentic Japanese collectibles sourced from Japan.

For graded Pokémon cards, the grading information and grade shown on the product page correspond to the product being offered.

Yes. Products advertised as PSA graded have been professionally graded and encapsulated by PSA (Professional Sports Authenticator).

The grade displayed on the product page is the grade you will receive.

Not necessarily.

Unless a product listing specifically states that you will receive the exact item shown, photographs of PSA-graded cards may be representative of the product being offered.

You will receive the same card and variant in the advertised PSA grade, but the PSA certification number may differ from the one visible in the photographs.

If a listing specifically states that it is the exact item shown, you will receive that particular item.

A PSA 10 grade refers to the condition of the card as assessed by PSA according to its grading standards.

Please note that the PSA grade applies to the card itself. Minor manufacturing or handling marks may occasionally be present on the protective PSA case and do not alter the card’s assigned grade.

We make every effort to keep product availability up to date.

However, some products may also be available through other sales channels or sources. In exceptional circumstances, an item may become unavailable shortly before your order is processed.

If we are unable to fulfil your order, we will notify you and issue a full refund for the affected item.

An automatic order acknowledgement confirms that we have received your order but does not by itself constitute acceptance of the order.

We keep certain previously sold products visible for a limited period so collectors can see items that have recently been available through Japan Importer.

SOLD products are no longer available for purchase.

If you need to cancel an order, please contact us as soon as possible at support@japanimporter.com.

If the order has not yet been processed or shipped, we will do our best to accommodate your request.

Your statutory cancellation and withdrawal rights are explained in our Returns & Refunds Policy.

Our products are sourced in Japan and orders are generally shipped directly from Japan to the customer.

This allows us to provide access to Japanese collectibles without unnecessary intermediate shipping.

The countries currently available for delivery will be shown during checkout.

Enter your delivery address and the available shipping options and corresponding costs will be displayed before you place your order.

Depending on the destination, we offer tracked international shipping through EMS (Express Mail Service) and Japan Post.

The available methods and prices for your destination are shown at checkout.

As a general estimate from the date of purchase:

EMS: approximately 2 weeks
Japan Post: approximately 3 weeks

These are estimates rather than guaranteed delivery dates. Customs processing, local postal services and other circumstances outside our control may affect delivery times.

For more information, please see our Shipping & Delivery Policy.

Yes. When your order has been shipped, tracking information will be provided so you can follow the shipment.

If you have a Japan Importer account, you can also view the tracking information associated with your order from your account where available.

Orders are shipped from Japan and therefore enter the destination country as international imports.

Import VAT and any applicable customs duties are included in the purchase price.

However, depending on the destination country and carrier, the recipient may still be charged local customs clearance, postal administration or handling fees.

For complete information, please see our Shipping & Delivery Policy.

Yes, they are included.

Local postal, customs clearance or administrative fees may still be charged separately depending on the destination and carrier.

For orders shipped directly from Japan, the recipient is generally the importer for customs purposes.

The customer is therefore responsible for providing any information or documentation reasonably required by customs authorities or the carrier to complete import clearance.

Available payment methods are displayed securely during checkout.

Depending on availability, Japan Importer may offer payment by major credit or debit cards, PayPal and other supported payment methods.

Prices on Japan Importer are displayed and charged in euros (EUR) unless otherwise stated.

If your bank or payment provider uses another currency, it may apply its own currency conversion rate or fees.

Yes. Payments are processed through established third-party payment providers using secure payment systems.

Japan Importer does not directly store your full payment card details.

Our website also uses HTTPS encryption to protect information transmitted between your browser and Japan Importer.

Yes. Consumers have a statutory right of withdrawal, subject to the conditions and exceptions established by applicable law.

You generally have 14 days from receiving your order to notify us that you wish to withdraw from the purchase. After notifying us, you generally have up to 14 additional days to return the product.

Please read our Returns & Refunds Policy before sending anything back.

Returns are sent to our designated return address in Spain.

Do not return an item to Japan or to the address shown on the original international shipment.

Contact support@japanimporter.com before returning an item so that we can provide the appropriate return instructions

If you are returning an item because you changed your mind, you are normally responsible for the direct cost of returning it.

If you received an incorrect, damaged or non-conforming product, Japan Importer will cover the necessary return costs where applicable.

Please see our Returns & Refunds Policy for full details.