Last updated: August 2026
Japan Importer respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we may share it with and the rights available to you.
1. Data Controller
The controller responsible for the processing of your personal data is:
Legal name: Japan Importer
Trading name: Japan Importer
Tax identification number: ES46598387L
Business address: Santiago Rossinyol,65 Vallbona d’Anoia (08785) Barcelona
Country: Spain
Email: info@japanimporter.com
Website: japanimporter.com
For privacy-related enquiries or requests concerning your personal data, you may contact us at info@japanimporter.com
2. Personal Data We Collect
Depending on how you interact with Japan Importer, we may collect and process the following categories of personal data:
Identification and contact information, such as:
- Name and surname
- Email address
- Telephone number
- Billing address
- Shipping address
Order and transaction information, such as:
- Products purchased
- Order number and order history
- Order date and status
- Amounts paid
- Shipping method
- Payment method used
Shipping and customs information, such as:
- Delivery address
- Tracking information
- Information required by postal, courier or customs services
- Identification number where required for customs or delivery purposes
Account information, if you create a customer account, such as:
- Email address
- Account details
- Order history
- Account preferences
Communications, including information you provide when contacting us regarding an order, return, complaint or other customer service enquiry.
Technical and usage information, where applicable and subject to your cookie and consent choices, such as:
- Browser and device information
- Approximate geographic information
- Pages visited
- Referral source
- Interactions with the website
- Traffic and website usage information
We only collect personal data that is reasonably necessary for the purposes described in this Privacy Policy.
3. Why We Process Your Personal Data
We may process your personal data for the following purposes:
Processing and fulfilling orders
We use the information provided during Checkout to process your purchase, receive payment, prepare and deliver your order, provide tracking information and manage returns or refunds.
The legal basis for this processing is the performance of a contract or taking steps at your request before entering into a contract.
Shipping and customs procedures
We may process and provide necessary information to postal operators, couriers, logistics providers or customs-related service providers where required to deliver your order and complete applicable import procedures.
The legal basis may be the performance of our contract with you and, where applicable, compliance with legal obligations.
Customer accounts
If you create an account, we process the information necessary to provide and manage that account, including access to your orders and account functions.
The legal basis is the performance of our contract with you and our legitimate interest in providing account functionality requested by customers.
Customer service
We process information provided when you contact us so that we can answer questions, resolve problems and manage complaints, returns or other requests.
Depending on the nature of the request, the legal basis may be the performance of a contract, compliance with a legal obligation, or our legitimate interests in providing customer support and protecting our business.
Legal, tax and accounting obligations
We may retain and process information relating to transactions, invoices, payments and orders where required to comply with tax, accounting, consumer protection or other legal obligations.
The legal basis is compliance with a legal obligation.
Fraud prevention and website security
We may process information where reasonably necessary to protect our website, customers and business against fraud, abuse, unauthorised access or other security threats.
The legal basis is our legitimate interest in maintaining the security and integrity of our services, subject to applicable data protection law.
Website analytics
Where Google Analytics or similar analytics technologies are used, we may process information about how visitors reach and use our website in order to understand website traffic and improve Japan Importer.
Where required by applicable law, analytics technologies that require consent will only be activated after you have provided the appropriate consent.
You may withdraw or change your consent through the cookie preferences available on the website.
4. Payments
Payments made through Japan Importer are processed using the payment methods available at Checkout.
Depending on the payment method selected, information necessary to process your payment may be transmitted directly to the relevant payment service provider.
Japan Importer does not need to receive or store your complete payment card details when these are processed directly by an authorised payment provider.
Payment providers may process personal data in accordance with their own privacy policies and legal obligations.
The payment providers available on our website may change over time. The providers actually available to you will be displayed during Checkout.
5. Shipping, Delivery and Customs
To fulfil your order, we may share the personal information necessary for delivery with postal operators, couriers, logistics providers and customs-related service providers.
This may include:
- Your name
- Shipping address
- Telephone number
- Email address where necessary
- Order or shipment information
- Tracking information
- Customs information
- Identification information where legally or operationally required for customs clearance
Because products may be shipped directly from Japan, some personal data necessary to fulfil the order may be processed outside the European Economic Area.
We only provide information reasonably necessary for shipping, delivery and customs purposes.
6. Google Analytics
Japan Importer may use Google Analytics 4 (GA4) to understand how visitors find and interact with our website.
Analytics information may include information about pages visited, interactions with the website, device and browser characteristics, approximate geographic information and the source through which a visitor reached Japan Importer.
This allows us, for example, to understand the effectiveness of links or campaigns originating from external websites and marketplaces.
Where legally required, Google Analytics will only be activated after you provide the appropriate consent through our cookie consent system.
We do not intend to use Google Analytics to identify individual customers personally.
You can refuse or withdraw analytics consent through the cookie preferences available on our website.
Further information about the cookies and technologies used for analytics is provided in our Cookie Policy.
7. Emails and Communications
We use your email address where necessary to provide services related to your account or purchases.
These communications may include:
- Order confirmations
- Payment information
- Shipping and tracking updates
- Account and password-related messages
- Security notifications
- Responses to customer service enquiries
- Information concerning returns, refunds or problems with an order
Japan Importer does not currently operate an email marketing newsletter.
We will not subscribe you to promotional email communications merely because you have placed an order or created an account.
8. Who We May Share Your Personal Data With
We do not sell your personal data.
Where necessary for the operation of Japan Importer, your information may be shared with service providers such as:
- Payment processors
- Postal operators, couriers and logistics providers
- Customs and customs-related service providers
- Analytics providers, where you have provided any consent required by law
- Professional advisers, accounting or tax service providers where necessary
- Public authorities where disclosure is required by law
These recipients receive only the information necessary for the relevant purpose, subject to their applicable legal and contractual obligations.
9. International Data Transfers
Some of the service providers involved in operating Japan Importer or fulfilling orders may be located outside the European Economic Area or may process information internationally.
In particular, orders shipped from Japan may require information to be transmitted to service providers in Japan.
Certain technology, payment or analytics providers may also process data internationally.
Where the GDPR requires safeguards for an international transfer, appropriate mechanisms recognised under applicable data protection law will be used where required.
10. How Long We Keep Your Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal obligations.
The applicable retention period therefore depends on the type of information and why it is processed.
For example:
- Account information may be retained while your account remains active.
- Customer service communications may be retained for as long as reasonably necessary to resolve the matter and protect the legitimate interests of the parties.
- Analytics data is retained according to the retention settings configured for the analytics service.
- Order, invoice, payment, tax and accounting information may be retained for the periods required by applicable tax, accounting and other legal obligations.
Deleting a Japan Importer customer account does not necessarily require us to delete information that we are legally required to retain.
Where information no longer needs to be retained, it may be deleted or anonymised as appropriate.
11. Customer Accounts and Account Deletion
If you have created a Japan Importer customer account, you may request its deletion using the functionality available through your account or by contacting us.
Deleting your account will remove or anonymise personal information where appropriate.
However, information relating to completed orders, invoices, payments, tax obligations, disputes or other records may need to be retained where required by law or where another lawful basis permits its continued retention.
Account deletion therefore does not necessarily result in the immediate deletion of every record associated with previous transactions.
12. Cookies and Similar Technologies
Japan Importer uses cookies and similar technologies necessary for the operation of the website, shopping cart, Checkout, account functions and security.
We may also use optional analytics technologies, such as Google Analytics, subject to the consent requirements applicable to them.
Where consent is required, optional cookies or similar technologies will not be activated until the appropriate consent has been obtained.
You can manage your preferences through the cookie consent controls available on the website.
For more detailed information, please see our Cookie Policy.
13. Your Data Protection Rights
Depending on the circumstances and applicable data protection law, you may have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete personal data.
- Erase your personal data where the legal requirements for erasure are met.
- Restrict certain processing of your personal data.
- Object to certain processing based on legitimate interests.
- Data portability, where applicable.
- Withdraw consent at any time where processing is based on consent.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
These rights may be subject to limitations or exceptions provided by applicable law.
To exercise your data protection rights, contact: info@japanimporter.com
We may need to request information reasonably necessary to verify your identity before processing certain requests.
14. Right to Lodge a Complaint
If you believe that your personal data has been processed in violation of applicable data protection law, you have the right to lodge a complaint with the competent data protection supervisory authority.
As Japan Importer is established in Spain, the relevant supervisory authority is the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).
You may also have the right to contact the competent supervisory authority in the country where you live, work or where the alleged infringement occurred.
15. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Customers are responsible for keeping their account credentials confidential and should contact us if they believe their account has been accessed without authorisation.
16. Children
Japan Importer is not specifically directed at children and we do not knowingly seek to collect personal data from children for marketing purposes.
Where applicable, the processing of personal data relating to minors will be handled in accordance with applicable data protection law.
17. Automated Decision-Making
Japan Importer does not currently make decisions producing legal or similarly significant effects on customers based solely on automated processing or profiling.
Payment providers and fraud-prevention services may use automated systems as part of their own security, fraud-prevention or payment-authorisation processes in accordance with their respective policies and applicable law.
18. Changes to This Privacy Policy
We may update this Privacy Policy where necessary to reflect changes to our website, services, providers or applicable legal requirements.
The latest version will be published on this page and the revision date will be shown at the top.
Where required by law, we will provide additional notice of material changes.
19. Contact
For questions about this Privacy Policy or the processing of your personal data, or to exercise your data protection rights, contact:
Japan Importer
Email: info@japanimporter.com